Terms and conditions

# Terms and Conditions ## 1. Acceptance of Terms By using the website, booking a vehicle, creating an account, or using the services of [Business Name], you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our services. ## 2. Our Services [Business Name] provides vehicle rental and related transportation services. Services may include self drive rentals, rentals with a driver, vehicle delivery, pickup services, and other services made available by the business. Availability may vary depending on vehicle availability, location, schedule, and operational requirements. ## 3. Customer Information You agree to provide accurate, complete, and updated information when making a booking. You are responsible for ensuring that your contact information, identification details, driver information, booking schedule, and payment details are correct. We may cancel or refuse a booking if false, incomplete, or suspicious information is provided. ## 4. Booking Confirmation Submitting a booking request does not automatically guarantee a reservation. A booking becomes confirmed only after approval and completion of any required payment or verification process. ## 5. Prices and Charges Rental rates may vary depending on: • Vehicle type • Rental duration • Pickup and return location • Self drive or with driver service • Delivery fees • Additional services • Seasonal or promotional pricing Any applicable additional charges will be communicated whenever reasonably possible. ## 6. Payments Customers must pay all charges associated with their booking. Failure to complete required payments may result in booking cancellation, withholding of the vehicle, deduction from the security deposit, or collection of outstanding balances. ## 7. Cancellations Customers may request cancellation by contacting [Business Name]. Refunds, if applicable, will follow the cancellation policy communicated during booking. Some reservation fees, administrative fees, or already incurred costs may not be refundable. ## 8. Changes to Reservations Changes to booking dates, vehicles, drivers, destinations, or other booking details are subject to approval and availability. Additional charges may apply. ## 9. Customer Responsibilities The customer agrees to: • Use the vehicle responsibly • Follow traffic laws • Protect the vehicle from damage or theft • Keep the vehicle secure • Return the vehicle on time • Immediately report accidents or mechanical problems • Pay applicable fees and charges • Ensure only authorized drivers operate the vehicle ## 10. Vehicle Damage The customer may be responsible for damage occurring while the vehicle is under their possession or control. The amount payable may depend on the circumstances, repair cost, insurance coverage, rental agreement, and applicable laws. ## 11. Loss or Theft The customer must immediately notify [Business Name] and the appropriate authorities if the vehicle is lost or stolen. Failure to properly secure the vehicle or follow rental instructions may result in additional liability. ## 12. Mechanical Problems Customers should immediately report unusual sounds, warning lights, overheating, tire problems, or other mechanical issues. Customers should not arrange major repairs without prior authorization from [Business Name], except when immediate action is necessary to protect life or safety. ## 13. Limitation of Liability To the extent allowed by applicable law, [Business Name] will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control. This may include delays caused by traffic, weather conditions, accidents, mechanical emergencies, road closures, government restrictions, or similar events. Nothing in these Terms removes rights or obligations that cannot legally be excluded. ## 14. Website Availability We aim to keep our website and booking system available and accurate. However, we do not guarantee uninterrupted access. We may temporarily suspend or update the website for maintenance, security, technical issues, or operational improvements. ## 15. Intellectual Property Website content including logos, graphics, text, photographs, layouts, and branding may be owned by [Business Name] or used with appropriate permission. Users may not reproduce, distribute, or commercially use protected content without permission. ## 16. Fraud and Abuse We reserve the right to refuse, suspend, or cancel bookings associated with suspected fraud, abuse, unauthorized activity, false information, payment disputes, or violations of these Terms. ## 17. Changes to These Terms We may update these Terms and Conditions from time to time. Updated terms will be published on our website with the latest revision date. Continued use of our services after an update means you accept the revised terms where permitted by law. ## 18. Governing Law These Terms and Conditions will be governed by the applicable laws and regulations in the jurisdiction where [Business Name] operates. ## 19. Contact Information For questions regarding these Terms and Conditions, contact: [Business Name] Email: [Email Address] Phone: [Phone Number] Business Address: [Business Address]