Questions rental owners ask

Software for running a car rental business. It gives your business its own booking website that customers can book from, and gives you one place to manage the bookings, vehicles, drivers, customers and payments behind it.

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Philippine car rental businesses, mostly ones with between two and thirty vehicles. Self drive, with driver, vans, airport transfers and tour transport all work the same way. It is built for owners who run the business themselves, largely from a phone.

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No. You get one as part of your account, on an ArkilaHub address, from the first day. If you already have a website, you can keep it and link to your booking page from it.

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No. Everything works in a phone browser: the owner side, the driver side and your customers side. A bigger screen is easier for the initial setup and for reports, but nothing requires one.

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Your sign-in page lives on your own booking address rather than on this site: open your ArkilaHub link and add /login to the end, or use the link in your welcome email. Your customers sign in at the same address. If you cannot find yours, use "Sign in" at the top of this site and we will help you work it out.

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Yes. Doing it yourself is free and always will be, and most operators are taking bookings the same afternoon. If you would rather we did it, send us your business details, vehicle photos and rates and we will put the whole thing in for you: that is ₱2,500 once, and it is included at no extra charge with the 12 month Pro term. It is arranged by message, because there is no card payment on this site yet.

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Yes. That is how most of them will. They open your booking link, look at your vehicles and rates, pick their dates and send you a booking.

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Not to look. They can browse your vehicles, check what is free on their dates and see your rates as a guest. An account is created at the point they confirm a booking, because that is when the booking needs an owner and their documents need somewhere to live.

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Yes. It is an ordinary web link, so it works anywhere you can paste one: your Facebook page, a Messenger reply, a TikTok or Instagram bio, a QR code on a card. There is no Facebook integration, and none is needed for this.

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Yes, on Pro: you point your own domain at your booking site. Every account gets an ArkilaHub address from day one, so you can share a link before you have bought a domain, and a domain you have already set up is kept if you ever move back to Free.

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Yes. Your logo and your brand colour carry through your booking website, so it looks like your business rather than ours.

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Yes. Each booking is one or the other, and a with-driver booking is where the driver assignment and the trip screens come in. Vans, airport transfers and tour work are all handled as one of these two types.

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As many as you have. The trial is full Pro access, not a cut-down version: no limit on vehicles, branches, drivers, staff, bookings or customers. Afterwards, Free covers 3 active vehicles accepting bookings and Pro removes the limit. Whichever you end up on, every vehicle you entered stays where it is.

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Yes. The agreement is generated for a booking and can be signed on screen, with the signed copy kept against that booking.

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Yes, before the vehicle goes out and again when it comes back, with photos on both. They stay attached to the booking instead of sitting in a phone gallery.

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You can record all of them, along with cash. Your customer pays you the way they already do and uploads their receipt, and your staff mark it verified against the booking.

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No, and this is worth being clear about. There is no payment gateway. The money goes straight to your own GCash, Maya, bank account or hand, exactly as it does now. What ArkilaHub does is keep the record of it attached to the right booking, so you are not scrolling a chat thread looking for a screenshot.

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Yes, and they are kept separate from your rental income rather than mixed into it. A deposit is tracked from held through to refunded, including a partial refund when you keep some of it.

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No. Nothing is asked for and nothing is stored.

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No. There is no card on file, so there is nothing to charge. When the 14 days end you move to the Free plan and carry on taking bookings for up to 3 vehicles.

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You move to ArkilaHub Free. Your booking website stays open, your customers can still book, and you stay in the directory. Free covers 3 vehicles taking bookings, one branch, 3 drivers and the owner account. Nothing is charged and nothing is deleted.

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Nothing is deleted. Every vehicle, booking, customer, staff account and saved domain stays exactly where it is. Vehicles beyond the three you choose stop being offered to new customers and come back the moment you subscribe. Their existing bookings carry on as normal either way.

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Nothing, if you stay on Free. Pro is ₱2,997 for three months, ₱5,490 for six or ₱9,990 for twelve, and you can move to it whenever your fleet outgrows three vehicles. The longer the term, the less it works out per month.

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Unlimited vehicles, branches, drivers and staff accounts with roles, plus deposits and refunds, rental agreements, release and return inspections, maintenance, promo codes, reports with CSV export, your own domain, and the option to remove the "Powered by ArkilaHub" branding from your website.

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Doing it yourself is free, and always will be. If you would rather we did it, with your vehicles, rates and photos put in for you, that is ₱2,500 once, and it is included at no extra charge with the 12 month term. It is arranged by message: there is no way to pay for it online, because there is no way to pay for anything online yet.

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Yes, on Pro, with different levels of access: your booking desk does not need to see refunds, and your finance staff do not need to be able to edit the fleet. Free covers the owner account. Staff accounts made during a trial are kept if you move to Free, and work again the moment you subscribe.

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Yes. Drivers get their own screens showing the trips assigned to them and what to do at each stage, without seeing the rest of your business. Free covers 3 drivers; Pro has no limit.

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On Pro, vehicle performance can be exported as a CSV file that opens in Excel. The rest of the reporting, covering revenue, utilisation and payment methods, is on screen and filterable by date, but is not yet exportable.

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Yes. Your booking site, your admin area and the driver screens can each be added to a phone home screen and opened like an app. It is a web app, not something from an app store.

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Driver's licences, identity documents and receipts are kept in private storage that cannot be reached from the web. They open only for someone signed in, through links that expire after 15 minutes, and every time one is opened it is recorded.

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